100 Best Claude Customer Survey Prompts for Airbnb Hosts

Direct Answer

The best Claude prompts for customer survey for Airbnb hosts are designed to elicit precise guest feedback across stay aspects, enabling actionable improvements. Use them to build scalable surveys, tailor questions to property specifics, and rapidly analyze results for concrete host decisions.

Introduction

This page is a practical prompt library for collecting and analyzing guest feedback for Airbnb hosts. It provides 100 Claude prompts you can deploy to design surveys, generate follow-up questions, and interpret responses.

The prompts are crafted to be copyable and immediately usable by hosts, property managers, or hospitality teams seeking structured customer insights without inventing context.

How to Use These Claude Prompts

• Replace placeholders like [host], [listing], and [constraints] with your actual property details.
• Add constraints such as word limits, required fields, or response formats to suit your workflow.
• Request outputs in a specific format such as JSON or bullet lists to ease integration with your tools.
• Validate outputs by running small pilots, then scale to all listings with a standard template.
• Keep prompts fresh by rotating questions seasonally or across different property types.
• Ensure compliance with privacy rules when collecting guest data.

100 Best Claude Customer Survey Prompts for Airbnb Hosts

1. Overall stay rating: You are a survey designer. Task: Create a concise single-question survey element to capture overall stay satisfaction for an Airbnb guest. Include scale guidance from one to ten, and specify whether the question should be mandatory. Output as a JSON array with objects { "question": ..., "type": ..., "scale": [1,10], "required": true/false }. Do not include introductory text.
2. Cleanliness detail: You are a survey designer. Task: Generate a detailed set of three questions focused on cleanliness, including one rating and two yes/no checks. Use simple language suitable for guests with diverse backgrounds. Output as a bullet-style JSON array of three items, each with fields: prompt, type, required. Keep each item under sixty characters for the prompt.
3. Host communication: You are a survey designer. Task: Produce four questions evaluating host communication efficiency, timeliness, and clarity. Include at least one question formatted as a Likert scale, and one as an open-ended follow-up. Output as a JSON array of four objects with fields: question, type, scale or format, required.
4. Check-in experience: You are a survey designer. Task: Build a mini-survey about check-in experience, including arrival process, key pickup, and ease of access. Include one mandatory open-ended question for narrative feedback and one closed-ended binary question. Output as JSON array of two objects, fields: prompt, type, required, followUp if any.
5. Amenities satisfaction: You are a survey designer. Task: Create five questions rating amenities (wifi, kitchen tools, towels, etc.) using a five-point scale. Include a final free-text field to suggest improvements. Represent as a JSON array of five rating objects and one text object, with fields: prompt, type, scale, required.
6. Value for money: You are a survey designer. Task: Assess perceived value for money across stay length, location, and property condition. Include a comparative question vs. typical prices in the area. Output a JSON array of six items: five rating questions and one comparative question.
7. Quiet hours: You are a survey designer. Task: Evaluate guest experience around noise and quiet hours. Include a rating question and one scenario-based question asking how often noise affected their stay. Output as JSON array of two objects.
8. Return on stay: You are a survey designer. Task: Create questions to determine likelihood of returning to the same listing, recommending to others, and likelihood to book again with similar hosts. Use a mix of rating and open-ended prompts. Output as JSON array of four objects.
9. Safety perception: You are a survey designer. Task: Generate two questions measuring perceived safety and trust in listings. Include one yes/no and one open-ended question. Output as JSON array of two objects.
10. Neighborhood fit: You are a survey designer. Task: Build two questions about neighborhood convenience, accessibility, and local tips. Include one multiple-choice with three options and one open-ended request. Output as JSON array of two objects.
11. Follow-up timing: You are a survey designer. Task: Determine optimal timing for sending post-stay surveys (e.g., 24 hours after checkout). Provide rationale and destination channel (email, in-app). Output as JSON object with fields: timing, channel, rationale.
12. Language simplicity: You are a survey designer. Task: Create three questions written at a readability level suitable for a broad audience, avoiding jargon. Output as a JSON array of three objects with fields: prompt, complexity, required.
13. Payment accuracy: You are a survey designer. Task: Assess guest perception of billing accuracy and any friction in the checkout process. Include one yes/no question and one open-ended request for details. Output as JSON array of two objects.
14. House rules clarity: You are a survey designer. Task: Evaluate whether house rules were clear and reasonable. Include one rating and one optional comment field. Output as JSON array of two objects.
15. Accessibility needs: You are a survey designer. Task: Identify if the listing met accessibility expectations and what could be improved. Provide one scale-based question and one free-text request. Output as JSON array of two objects.
16. Check-in friction: You are a survey designer. Task: Detect any friction points during check-in and offer a suggestion-based improvement question. Output as JSON array of two objects.
17. Property photos match: You are a survey designer. Task: Validate if listing photos accurately reflected the space. Include one binary confirmation and one open-ended reason. Output as JSON array of two objects.
18. Guest support: You are a survey designer. Task: Measure responsiveness of guest support during stay with a time-based rating and a qualitative comment. Output as JSON array of two objects.
19. Rebooking likelihood: You are a survey designer. Task: Ask guests about their likelihood to book this host again, with a frequency scale for future stays and a space for suggestions. Output as JSON array of two objects.
20. Local tips usefulness: You are a survey designer. Task: Rate usefulness of local tips provided by host and capture recommendations. Include one rating and one open-ended prompt. Output as JSON array of two objects.
21. Repair and maintenance: You are a survey designer. Task: Gather feedback on maintenance issues during stay and how quickly they were resolved. Include one scale rating and one open-ended incident detail. Output as JSON array of two objects.
22. Communication timing: You are a survey designer. Task: Assess if host communications arrived in a timely manner relative to guest needs. Output a JSON array of two objects with a rating and an optional comment.
23. Booking process ease: You are a survey designer. Task: Evaluate the booking experience from search to confirmation, including any blockers. Output as JSON array of three objects: rating, blocker check, and open-ended feedback.
24. Listing accuracy: You are a survey designer. Task: Capture guests’ views on how accurately the listing described the property, amenities, and rules. Output as JSON array of two objects.
25. Checkout flow: You are a survey designer. Task: Analyze the checkout process including key return, late checkout impact, and future suggestions. Output as JSON array of three objects.
26. Noise levels: You are a survey designer. Task: Measure typical noise levels and sources, with a question about whether noise affected sleep. Output as JSON array of two objects.
27. WiFi reliability: You are a survey designer. Task: Gauge WiFi speed consistency, downtime incidents, and impact on guest plans. Output as JSON array of three objects.
28. Temperature comfort: You are a survey designer. Task: Assess HVAC or heating/cooling comfort with a rating and a comfort note.
29. Sleeping arrangements: You are a survey designer. Task: Confirm if bed setup met guest expectations and any improvements needed. Output as JSON array of two objects.
30. Kitchen usefulness: You are a survey designer. Task: Rate kitchen equipment quality and note any missing items. Output as JSON array of two objects.
31. Parking experience: You are a survey designer. Task: Evaluate ease of parking and accessibility near the listing. Output as JSON array of two objects.
32. Security features: You are a survey designer. Task: Check guest perception of security features like locks, cameras, and lighting. Output as JSON array of two objects.
33. Host hospitality: You are a survey designer. Task: Assess perceived warmth and hospitality of the host. Include one rating and one open-ended comment. Output as JSON array of two objects.
34. Checkout timing: You are a survey designer. Task: Determine if checkout timing was convenient and flexible. Output as JSON array of two objects.
35. Fresh linens: You are a survey designer. Task: Rate linen quality and freshness, and report any issues with laundry facilities. Output as JSON array of two objects.
36. Localization cues: You are a survey designer. Task: Verify if local maps, guides, and signage helped navigation. Output as JSON array of two objects.
37. Expectations vs reality: You are a survey designer. Task: Compare guest expectations with actual experience and capture a key gap. Output as JSON array of two objects.
38. Accessibility of hosts: You are a survey designer. Task: Determine guest comfort with contacting the host and accessibility during stay. Output as JSON array of two objects.
39. Check-in instructions: You are a survey designer. Task: Evaluate clarity and usefulness of check-in instructions; offer an improvement suggestion. Output as JSON array of two objects.
40. House manual usefulness: You are a survey designer. Task: Rate the utility of the house manual and whether it answered common questions. Output as JSON array of two objects.
41. Cancellation experience: You are a survey designer. Task: Assess ease of cancellation and refund communication if applicable. Output as JSON array of two objects.
42. Pet-friendly notes: You are a survey designer. Task: If applicable, gauge pet-related comfort and any issues during stay. Output as JSON array of two objects.
43. Accessibility of transit: You are a survey designer. Task: Rate proximity to public transport and convenience for trips. Output as JSON array of two objects.
44. Smoking policy: You are a survey designer. Task: Confirm policy adherence and any related concerns from guests. Output as JSON array of two objects.
45. Noise curfews: You are a survey designer. Task: Check guest satisfaction with noise curfews and enforcement. Output as JSON array of two objects.
46. Guest safety tips: You are a survey designer. Task: Collect guest-sourced safety tips for future guests and host awareness. Output as JSON array of two objects.
47. Remote work suitability: You are a survey designer. Task: Assess suitability of the listing for remote work and output a recommended improvements section. Output as JSON array of two objects.
48. Family-friendliness: You are a survey designer. Task: Measure suitability for families with children, including safety and gear needs. Output as JSON array of two objects.
49. One-off incidents: You are a survey designer. Task: Capture any notable incidents and how they were resolved. Output as JSON array of two objects.
50. Air quality: You are a survey designer. Task: Rate air quality and ventilation; note any odors or allergens. Output as JSON array of two objects.
51. Checkout deposits: You are a survey designer. Task: Ask about deposits, refund timing, and transparency. Output as JSON array of two objects.
52. Smart home usability: You are a survey designer. Task: Evaluate smart devices usability and ease of control. Output as JSON array of two objects.
53. Eco-friendly practices: You are a survey designer. Task: Gather feedback on sustainable practices and suggestions. Output as JSON array of two objects.
54. Airbnb experience alignment: You are a survey designer. Task: Determine if this listing aligns with guests' expectations of the Airbnb experience. Output as JSON array of two objects.
55. Payment cancellation: You are a survey designer. Task: Probe experiences with payment failures or partial charges and resolution. Output as JSON array of two objects.
56. Guest demographics: You are a survey designer. Task: Collect optional demographic insights to understand variation in feedback while ensuring privacy. Output as JSON array of two objects.
57. Local guide accuracy: You are a survey designer. Task: Validate accuracy of local guide recommendations and update needs. Output as JSON array of two objects.
58. Noise mitigation: You are a survey designer. Task: Gather feedback on noise mitigation measures implemented by host and guests’ comfort. Output as JSON array of two objects.
59. Storage space: You are a survey designer. Task: Assess adequacy of storage for luggage and personal items. Output as JSON array of two objects.
60. Temperature controls: You are a survey designer. Task: Evaluate thermostat or heater performance and ease of use. Output as JSON array of two objects.
61. Message response quality: You are a survey designer. Task: Rate the usefulness and tone of host messages. Output as JSON array of two objects.
62. Satisfaction drivers: You are a survey designer. Task: Identify top two drivers of satisfaction for this stay and justify with a brief note. Output as JSON array of two objects.
63. Post-stay follow-up: You are a survey designer. Task: Propose a polite post-stay follow-up message and timing. Output as JSON array of two objects.
64. Checklist completeness: You are a survey designer. Task: Verify if guests completed all pre-arrival and post-stay checklists and explain gaps. Output as JSON array of two objects.
65. Guest privacy: You are a survey designer. Task: Assess comfort with data privacy and sharing of feedback. Output as JSON array of two objects.
66. Neighborhood safety: You are a survey designer. Task: Gather perceptions of neighborhood safety and suggestion for host improvements. Output as JSON array of two objects.
67. Early check-in: You are a survey designer. Task: Understand guest interest in early check-in options and any constraints. Output as JSON array of two objects.
68. Late checkout needs: You are a survey designer. Task: Gather feedback on late checkout requests and flexibility. Output as JSON array of two objects.
69. Property upkeep: You are a survey designer. Task: Identify signs of wear and tear and prioritize fixes. Output as JSON array of two objects.
70. Guest expectations: You are a survey designer. Task: Capture what guests expected versus what they experienced, with a primary gap note. Output as JSON array of two objects.
71. Local amenities: You are a survey designer. Task: Rate proximity and usefulness of nearby amenities such as cafes, gyms, and shops. Output as JSON array of two objects.
72. Late-night noises: You are a survey designer. Task: Assess disturbances from neighbors or exterior factors at night. Output as JSON array of two objects.
73. Host responsiveness: You are a survey designer. Task: Measure response times to inquiries and requests. Output as JSON array of two objects.
74. In-room comforts: You are a survey designer. Task: Rate in-room comfort features like seating, lighting, and decor. Output as JSON array of two objects.
75. Pet impact: You are a survey designer. Task: If pets are allowed, assess pet friendliness and any issues caused. Output as JSON array of two objects.
76. Trash disposal: You are a survey designer. Task: Check ease of trash disposal and cleanliness of disposal instructions. Output as JSON array of two objects.
77. Water pressure: You are a survey designer. Task: Rate water pressure and temperature consistency during showers. Output as JSON array of two objects.
78. Cookware quality: You are a survey designer. Task: Evaluate cookware quality and non-stick reliability. Output as JSON array of two objects.
79. Guest satisfaction story: You are a survey designer. Task: Invite guests to share a brief story about a standout moment during the stay. Output as JSON array of two objects.
80. Digital access: You are a survey designer. Task: Check access to digital key, app, or smart lock and note issues. Output as JSON array of two objects.
81. Extra amenities: You are a survey designer. Task: Gather feedback on optional extras like coffee, toiletries, or gym access. Output as JSON array of two objects.
82. Check-in speed: You are a survey designer. Task: Evaluate speed of check-in process from arrival to entry. Output as JSON array of two objects.
83. Airbnb host style: You are a survey designer. Task: Assess host style alignment with guest preferences and provide a tip for future hosts. Output as JSON array of two objects.
84. Guest education: You are a survey designer. Task: Determine if guests felt educated about house rules and local tips. Output as JSON array of two objects.
85. Recovery from issues: You are a survey designer. Task: If issues occurred, rate how well they were resolved and communicated. Output as JSON array of two objects.
86. Listing updates: You are a survey designer. Task: Gather feedback on how recent listing updates affected the stay experience. Output as JSON array of two objects.
87. Cultural sensitivity: You are a survey designer. Task: Probe comfort with cultural respect in host-guest interactions. Output as JSON array of two objects.
88. Accessibility for photos: You are a survey designer. Task: Ensure photos set expectations and reflect accessibility features. Output as JSON array of two objects.
89. Satisfaction anchors: You are a survey designer. Task: Identify two anchors that would most increase guest satisfaction and justify. Output as JSON array of two objects.
90. Guest onboarding: You are a survey designer. Task: Create a simple onboarding questionnaire for new guests before arrival. Output as JSON array of two objects.
91. Noise mitigation steps: You are a survey designer. Task: Propose tangible steps hosts can take to reduce noise and improve sleep quality. Output as JSON array of two objects.
92. Support during stay: You are a survey designer. Task: Evaluate availability of support channels during the stay and recommendation for improvements. Output as JSON array of two objects.
93. Home safety drills: You are a survey designer. Task: Suggest a brief safety drill checklist guests can follow during stay. Output as JSON array of two objects.
94. Guest privacy controls: You are a survey designer. Task: Propose prompts to reassure guests about data privacy and feedback anonymity. Output as JSON array of two objects.
95. Local transit tips: You are a survey designer. Task: Collect actionable local transit tips based on guest experiences. Output as JSON array of two objects.
96. Sustainability feedback: You are a survey designer. Task: Gather guest suggestions for eco-friendly improvements and energy savings. Output as JSON array of two objects.
97. Return guest intent: You are a survey designer. Task: Capture guests’ intent to return and reasons, with space for suggestions. Output as JSON array of two objects.
98. Photo consistency: You are a survey designer. Task: Check alignment between guest photos of their stay and listing reality. Output as JSON array of two objects.
99. Language localization: You are a survey designer. Task: Provide prompts to translate survey questions into common guest languages and maintain tone. Output as JSON array of two objects.
100. Closing gratitude: You are a survey designer. Task: End-of-stay thank-you prompt that invites future feedback and referrals. Output as JSON array of two objects.

Best Practices

• Test prompts with a small subset of guests before large-scale deployment to fine-tune wording and length.
• Use a mix of rating scales, binary checks, and open-ended prompts to capture both quantitative and qualitative data.
• Aggregate results in a dashboard and map sentiment to property features for targeted improvements.
• Standardize prompts across listings to enable benchmarking and trend analysis.
• Keep a clear opt-out path for guests who do not want to participate in surveys.

Common Mistakes to Avoid

• Asking too many questions in a single survey leading to low completion rates.
• Using jargon or long prompts that confuse guests from diverse backgrounds.
• Ignoring data privacy and storage best practices when collecting responses.
• Not aligning survey topics with actionable improvements or owner goals.
• Failing to pilot prompts before full rollout, resulting in biased or unclear data.

FAQ

Who should use these Claude prompts for Airbnb hosts?

Airbnb hosts, property managers, and hospitality teams can use these prompts to design guest surveys, analyze feedback, and implement improvements.

Can these prompts be used for multiple listings?

Yes, they are designed to be adaptable across listings with similar amenities and guest types.

Do these prompts require external tools to collect data?

No, they generate survey content that can be pasted into forms or emails. Output formats can be JSON or plain questions for your survey tool.

How should I follow up on negative feedback?

Create a short, empathetic follow-up prompt to gather specifics and offer remediation steps, then implement changes where feasible.

How often should I survey guests?

Common practice is after checkout for post-stay feedback and optionally mid-stay for longer stays to address issues promptly.

Are these prompts suitable for non-English guests?

Prompts can be translated; consider adding localization prompts or a separate multilingual survey flow.