What Are AI Agents?

Episode Summary

This episode introduces AI agents in simple, practical language. A chatbot mainly responds to questions, while an AI agent is designed to achieve a goal. The episode explains how agents can understand a task, decide steps, use tools, connect with business data, and complete parts of a workflow. Using examples such as customer support, order history lookup, ticket review, escalation, refund suggestions, and manager approval, the episode shows why AI agents are more than conversational interfaces. The key idea is that the real value of AI agents is not just answering questions, but helping teams execute controlled, observable, and useful workflows.